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Terms of Service for Concerto

1. Introduction

"Concerto" is a SaaS application from Archa Solutions, LLC that enables collaborative review of audio content. By using Concerto, you agree to be bound by these Terms of Service.

2. User Obligations

  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree to use Concerto only for lawful purposes and in compliance with all applicable laws and regulations.
  • You are solely responsible for the content you upload to Concerto and must ensure that you have the necessary rights and permissions to do so.

3. Intellectual Property

  • You retain 100% ownership of the audio content you upload to Concerto.
  • By uploading content to Concerto, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display the content solely for the purpose of providing the Concerto service.
  • Concerto retains all intellectual property rights in the application and its features.

4. Subscription and Payment

  • Concerto offers a free tier with limited capabilities and storage.
  • Paid subscriptions are available for increased storage and additional features.
  • Payment terms and subscription details will be provided during the signup process and may be updated from time to time.
  • Our order process is conducted by our online reseller Polar. Polar is the Merchant of Record for all our orders. Polar provides all customer service inquiries and handles returns.

Refund Policy for Concerto

1. Eligibility Criteria for Refunds

  1. Refunds are only granted within 5 days following a payment, unless the account never exceeded the feature set of the free tier during a subscription period.
  2. If an account did not exceed the free tier features during a subscription period, a refund can be requested at any time.

2. Refund Request Process

  1. Users seeking a refund should contact Concerto support through email to info@archasolutions.com.
  2. Concerto staff will verify the account's usage and eligibility for a refund.

3. Time Frame for Requesting a Refund

  1. Refund requests must be made within 5 days following a payment, unless the account never exceeded the free tier features during the subscription period.

4. Circumstances Under Which Refunds Are Not Granted

  1. Refunds will not be granted more than 5 days after a payment, unless the account never exceeded the free tier features during the subscription period.
  2. Refunds may be denied if the account is found to have utilized features beyond the free tier during the subscription period.

5. Partial Refund Policy

  1. Prorated refunds are at the discretion of Concerto staff and generally will not be pursued.

6. Refund Processing Time and Method

  1. Refunds are processed through our payment provider, Polar.
  2. Refund processing time and method are dependent on Polar's policies and procedures.

7. Contacting Support

Users can contact Concerto support for refund inquiries or any other questions by emailing info@archasolutions.com.

By using Concerto and agreeing to the Terms of Service, you acknowledge that you have read, understood, and agree to this Refund Policy.

5. Termination

  • You may request the deletion of your account and all associated content at any time.
  • Concerto reserves the right to terminate or suspend your account if you violate these Terms of Service.

6. Limitation of Liability

  • Concerto is provided "as is" without warranty of any kind, express or implied.
  • In no event shall Concerto be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the application.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States.

By using Concerto, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.