Talk toa real person
Concerto is made by Archa Solutions, LLC. There is no ticket maze and no phone tree: one address reaches the people who build and run the product.
We answer email during US business hours and aim to reply within two business days.
What to write about
One address, three kinds of question
Everything below goes to info@archasolutions.com. Naming the topic in the subject line gets it in front of the right person faster.
Product support
Trouble uploading, playback problems, billing questions, or anything that is not behaving the way this site says it should. Include your workspace name and, if it helps, a link to the song or version so we can look at the same thing you are.
Privacy and data requests
Ask for a copy of your data, ask for your account and its uploads to be deleted, or ask what we store and where. Requests are handled by the same address; see the privacy notice for what we collect in the first place.
Legal and vendor questions
Terms of service, the subprocessor list, security questionnaires, and anything else a label, studio, or client procurement team needs before signing off on a tool.
Before you write
A fair number of questions already have written answers. The features pages describe what the product does and where the limits are, the changelog lists what shipped and when, and the about page covers who makes Concerto and what it is deliberately not.
For compliance review, the privacy notice, the terms of service, and the subprocessor list are public and current. If your team needs something those documents do not cover, say so in the email and we will answer directly rather than pointing you back at a page.